Customer service

FAQ

    About LaMunt

  • What does our brand name “LaMunt” mean?
  • What is the LaMunt Crew?
  • How can I receive the latest information about LaMunt and its products?
  • General Information

  • How do I recover my forgotten password?
  • Orders & Payment

  • How can I check the details of my order?
  • Can I change an order after placing it?
  • What are the accepted payment methods?
  • When will I be charged for my order?
  • How can I get my order invoice?
  • Where can I find out the status of my order?
  • Shipment & Delivery

  • How long will it take for products I ordered to be delivered?
  • Can I change my shipping address after I have placed my order?
  • What are your shipping costs?
  • What countries does LaMunt deliver to?
  • How can I track my order?
  • Refunds & Exchange

  • Can I exchange my product?
  • How do I make a return?
  • Do I have to pay for returns?
  • When will I get the refund of my return?
  • How long do I have to return my product(s)?
  • What should I do if I received the wrong item?
  • What should I do if the product arrived damaged or defective?
  • Account

  • How can I register?
  • What are the benefits of registering?
  • Do I need to register to purchase from the LaMunt online shop?
  • Sustainability

  • How does LaMunt contribute?
  • Warranty

  • What is the LaMunt warranty policy?
  • How does return under warranty work?
  • Can I get my product repaired?